complaints book

[michellethegooner]

hi all was just reading a thread somewhere about documuments and complaint forms and just thought I'd let you know what I do lol,

I have 2 notebooks that I leave by the door on my side table one is marked complaints and as well as using my complain form i let parents know that if they have something they want to complain about they can inform me and/or write it in the book.. the second notebook is marked compliments and i ask parents if they are happy with something e.g little jonny/jane never eats carrotts at home but does for you well done lol would they write it in the book as I dont see why Ofsted should get to moan about the little negatives when as childminders we do so much and are an invaluable service with ofsted trying to find fault at every step. ofsted actually thought this was a good idea and so do the parents and my compliments book is bulging but complaints is blank..

might not be of any help but thought I'd share it with you

michelle xx

[tasha]

I do the same!
Tasha

[cheryl1]

hi michelle

i have a compliments/complaints book only problem is that parents seem to prefer to tell me the good stuff rather than write it down even though i keep reminding them !

cheryl

[sarahnev707]

I struggle getting pens in parents hands once a month to sign attendance sheets!! Your lot must be angels!!

Do copy down transcripts from nice texts I get before I delete them .....

Sarahx

[hazel2]

hi, i have the books but none of my parents signs them, for one reason or another. i have just compiled my first news letter , which i am very impressed with and so is one of my mums but this was put in a text, oh well at least she was impressed too and she said it was very useful.

why me!

hazelx

[michellethegooner]

lol I had the same prob at the start parents would forget to sign book now I actually ask them once a week if there is anything positive if so would they put it the book. after doing that for so long it seems to have stuck... also a good tip is to put the book near where the children get shoes and coats on cos then parents waiting will read notice board and fill in book... its just persistance and again write what is in the txts in book and ask parent to sign.. I also put in thank you cards etc.

michelle

[bmapes]

Hi can i be cheeky for a minute, i have designed a complaints and compliments log book that i sell on my website if anyone is interested.There are a few free downloads on there and i have forwarded a couple onto pauline to add to the resources section on here.
www.childminding-treasures.com